Every request at Adey moves through the same discipline: a request, a quotation, an order and visibility. Each stage produces something written, and each written thing stays with the reference that follows the trade from start to arrival.
Stage oneA request with one reference
Stage twoA written offer, with evidence
Stage threeAn order that groups its file
Stage fourMilestones shared in writing
The four stages
What you get at each stage.
The record changes shape as the trade moves. The document on the right of each stage is the thing you would actually hold.
Stage 01
The request
Produces a written request: product, specification, quantity, destination and timing under one reference.
Request
Start with the exact need.
Specification, quantity, destination and target date become one reference for the whole conversation. Open questions are written down, not guessed.
Produces a written offer: product line, quantity, currency, delivery terms, validity and the evidence behind it.
Commercial offer
Read the terms in one place.
The offer connects the selected product to quantity, currency, delivery terms and validity. Availability and capability are confirmed before an offer is made, so what is written can be honoured.
Product matchedSpecification confirmed
Complete
Commercial termsCurrency, incoterm, validity
Written
Offer issuedOne reference for review
Current
AdeyQUOTATION AO / 260819 / 18
Commercial offer
VALID 14 DAYS · ISSUED
ProductConfirmed specification
Quantity480 cartons · 1 × 40ft
IncotermCIF Antwerp
CurrencyUSD
Offer statusAccepted
Stage 03
The order
Produces an order record: accepted terms, the complete export file, and milestones grouped under one reference.
Order record
Follow the work after yes.
The accepted quotation becomes the order reference. Documents are prepared against it, and nothing leaves Addis Ababa before the export file is complete.
Terms acceptedRecorded in writing
Complete
Export fileComplete before loading
Complete
Container loadedMilestones begin
Active
AdeyORDER RECORD AT-2026-018
Active trade
ADDIS ABABA → DJIBOUTI → ANTWERP
Commercial fileComplete
Export documentsComplete
ShipmentDeparted Djibouti,
Next milestoneETA Antwerp
Order statusIn transit
Stage 04
The visibility
Produces updates: carrier milestones and any exception, written plainly and shared while they happen.
Order visibility
Every milestone, in writing.
Updates arrive as short written records, not dashboards to decode. When something goes wrong, the note says what happened, what was done, and what it means for the dates.
Carrier milestonesBooking to arrival
Shared
ExceptionsExplained in writing
When they happen
Arrival noticeSent before delivery
Next
Order AT-2026-018In transit
Addis Ababa → Djibouti → Antwerp
One order · one document record · updated
The working record
Every stage is on show.
The demonstration carries one real example from end to end. Open any part of the record to see exactly what you would receive.
Four places, in order. Adey owns the first, the third and the fourth, and leases the second — so the record of what happened is ours to hand over rather than ours to ask for.
Washed at the stationCherry is pulped, fermented and washed the day it is picked. Bensa in Sidama, Hambela in Guji.Dried on raised bedsParchment is turned by hand until the moisture is right. Nothing dries on the ground.Milled and gradedHulled, screened and sorted at the Akaki Kality mill, then held in store under its lot number.Stuffed and sealedLoaded against the contract, sealed, and the seal number written into the export file.
Begin with a request
What are you trying to source?
Product, specification, quantity, destination, timing. Five facts and we can start. You get a reply in writing inside two working days.